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Embroidered items are made to order and due to high volume orders recently processing times have been extended to 4-7 weeks, I try my absolute best to get them before the 4 week time frame. Once I catch up the processing time will go back to 1-4 weeks! 

If Phone cases are only ordered (no embroidered items in your order) then processing times are 1-7 business days. Typically sent out within the next business day! 

We do not offer exchanges or refunds. If the wrong case was ordered please message me and we can arrange for the correct case to be sent for a reshipping fee. 

If there is any mistake with your order on my end at all, please message me! with photos and I will definitely fix your order right away!